How to Buy

DUMA® WPC Product Shopping Guide on the Official Mpolywood.com Website

Shopping for DUMA® WPC products on the official Mpolywood.com website is easy, safe, and convenient. Follow these steps for a seamless shopping experience:

1. Browse Products

• Use the navigation menu or search field to find the product you need (Wall Panel, Decking, Door, Partition, Accessories).
• Click on a product image to see full details: description, dimensions, price, color/finish options, and additional photos.
• Use the filter feature to better suit your project needs.

2. Add to Cart

• Select the product variation or quantity you wish to purchase.
• Click “Add to Cart” or “Buy Now.”
• The product of your choice will go to your basket,
• and you can continue shopping for other products.

3. Check Shopping Cart

• Click the cart icon in the top right corner of the website.
• Make sure the product, quantity and price are correct.
• Enter promo code or voucher (if available) to get discount.
• When ready, click “Proceed to Checkout.”

4. Fill in the shipping data

Complete the form with correct and complete data:

• Full name
• Active mobile phone/WhatsApp number
• Email address
• Complete address (street name, house number, RT/RW, sub-district, district, city/regency, province, postal code)
• Special notes (optional, e.g. delivery instructions)

Please contact Customer Service via WhatsApp/Telephone +62 812 3079 9478 to confirm shipping costs.
The price on the website does not include shipping costs (shown as Rp. 0).
Due to the length & volume of the product, shipping will be arranged using:

• Cargo → outside Surabaya & Jabodetabek
• Shop Courier / Lalamove Instant → Surabaya & Jabodetabek area
  
  

5. Select Payment Method

We provide several official and secure payment options:

• Bank Transfer
  BCA Bank – Account No.: 7260287260
  In the Name of: CV. Suria Jaya Makmoer
• QRIS
  Easy to pay via QRIS.
  QR Code will appear automatically on the payment page after checkout.

• Official Marketplace
  Shopee & Tokopedia: @mpolywood

• In-Store Payment
  Cash or bank transfer payments are available at our official showroom:

Tangerang Showroom & Warehouse
📍 https://maps.app.goo.gl/qJJnSa6PNjiJGcJc6
Taman Tekno X Warehouse Block F No. 8, Ciater, Serpong, South Tangerang – Banten

Surabaya Showroom
📍 https://maps.app.goo.gl/kWvd4bQSLUuFiXXK7
HR. Muhammad Square Shophouse, Jl. Raya Darmo Permai II No. 3 Block C, Dukuhpakis – Surabaya, East Java

⚠️ Save proof of payment (transfer screenshot/QRIS).

6. Payment Confirmation

After making the payment, immediately confirm the transaction to
Admin via WhatsApp: +62 812-3079-9478 Include:

• Orderer Name
• Order Number
• Proof of payment

⚠️ Payment confirmation must be made within 1x24 hours after the transaction.
An email containing order details will be sent once your payment is verified.

7. Order & Shipping Process

• Orders will be processed based on the queue after payment is confirmed.
• The product is packaged with Mpolywood safety standards.
• We work with trusted courier services, and a tracking number will be provided for tracking.

8. Receive & Enjoy Your Product

• When the order arrives, check the condition of the product carefully.
• If there is a problem (production defect, product does not match, or damage during shipping), immediately contact our Customer Service.
• Enjoy a more beautiful, modern, and durable home with DUMA® WPC products from Mpolywood! 🏡

---

💡 Shopping Tips at Mpolywood:

• Visit the Promo page for special offers.
• Consult your needs with the Admin before purchasing so that the product fits the project.
• For large quantity purchases, contact our Sales Team to get special prices.